SOFT SKILLS COURSES

We run a select number of developmental courses which have been designed, based upon real operational knowledge and experiences.

we believe our developmental courses will make significant and positive improvements to both your work and personal lives.

We pride ourselves on delivering quality training that meets your needs and expectations.

OUR COURSES

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Customer Service Excellence

Project Management Fast Track

Effective Time Management

Assertiveness

Make a Better You!

Ready to Serve

CUSTOMER SERVICE EXCELLENCE

Achieve truly genuine customer service excellence

This course will provide you with:

  • An understanding of the vital importance of customer service to any organisation

  • The skills to provide exceptional customer service, whoever and wherever you are in an organisation

Our focus is on customer service which is truly genuine

Can you afford not to be customer obsessed?

This course will generate better reviews and more business!

Public Courses and client on site

Key Learnings

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What is Customer Service?

Customer Needs & Expectations

Managing Conflict

Dealing with Challenges

Dealing with Difficult People

7 Steps to Problem Solving

Eliminating Service Problems

Your Personal Action Plan

Public Classes - £199 + VAT

On site – From £595 for up to 6 Delegates

Telephone: 07543 735000

E-mail: info@cognition-training.co.uk

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Public Courses and client on site

Key Learnings

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What is Project Management

Benefits of Projects

Phases of Projects

Project Goals

Project Planning tools

Scheduling Projects

Risks

Execution & Closing a Project

Public Classes - £199 + VAT

On site – From £595 for up to 6 Delegates

Telephone: 07543 735000

E-mail: info@cognition-training.co.uk

PROJECT MANAGEMENT FAST-TRACK

Learn the Project Management principles to help you work on small projects

This course will provide you with the essentials of project management, enabling you to work with project teams on small scale projects and plan your own projects.

The essentials of project management will provide greater effectiveness and efficiency, thus saving time and money.

MAKE A BETTER YOU!

Create real success in your work and personal life, and feel happier!

This course is based upon the principles of Emotional Intelligence. The course is specially designed for those who would really benefit from reshaping the relationship with themselves to make improvements in their work and/or personal life.

Adopting the principles of the course, trained by people who have actually been through this will ensure huge successes in your life!

Public Courses and client on site

Key Learnings

Make a Better You! will benefit a variety of people:

Those who are not achieving their potential due to relationship issues in the workplace

Those needing to change their personal life

Those wishing to improve the relationship with themselves

Those who keep repeating the same mistakes

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Public Classes - £199 + VAT

On site – From £595 for up to 6 Delegates

Telephone: 07543 735000

E-mail: info@cognition-training.co.uk

Image by Jason Rosewell

Public Courses and client on site

Key Learnings

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What is assertiveness?

Personality styles

Assertiveness and you!

Confidence 

Communication & rapport

Assertiveness & body language

Proven assertiveness techniques

Your personal action plan

Public Classes - £199 + VAT

On site – From £595 for up to 6 Delegates

Telephone: 07543 735000

E-mail: info@cognition-training.co.uk

ASSERTIVENESS

Achieve the right approach in communication

Do you wish you had more confidence when dealing with others? Perhaps your style is over assertive?

Wherever you may be, this course will help you to understand the importance of an assertive approach, leading you to becoming an effective influencer and being able to handle difficult situations with greater ease.

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EFFECTIVE TIME MANAGEMENT

Can you afford not to invest the time to consider your time management?

Are there just not enough hours in the day?

Do you want more control over your time?

 

This course will provide you with the skills required to analyse your use of time and give you practical tools to improve your own self-management.

Public Courses and client on site

Key Learning

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Time Management & Prioritising

Time Robbers!

The 4 D’s

Delegation

SMART Goals

Techniques for Getting Organised

Time Mapping

Personal Action Plan

Public Classes - £199 + VAT

On site – From £595 for up to 6 Delegates

Telephone: 07543 735000

E-mail: info@cognition-training.co.uk